Allowing and Blocking Calls

Scope

Intended Audience: All End Users

This article outlines how to allow and block calls to an extension in the Manager Portal.

Requirements

• Basic User Access to Manager Portal or higher
  NOTE: Basic Users may only allow or block calls for themselves. Site Managers or higher may allow and block calls for other users

1. Log in to the Manager Portal
2. Navigate to Users. Basic Users can navigate to Answering Rules and skip to step 5
   
3. Select the user to update
4. Go to the Answering Rules tab
   
5. Click Allow/Block
   
6. On the left, enter allowed numbers and click the + icon to add it to the list
   NOTE: This allows callers to bypass Do Not Disturb and Call Screning. It does not specify numbers allowed to dial an extension 
7. On the right, enter any blocked numbers and click the + icon to add it to the list
   NOTE: Calls from blocked numbers will be dropped immediately.
8. Once done adding numbers click Done