We would love to resolve your issue as fast as humanly possible. What would help us do that is lots of great information!
Here’s an example of what we would love to see in support request emails. Of course, we realize that not every situation can come with a corresponding screen shot. In any case, the more information you can provide about the issue, the better we can assist you.

What does a bad support request look like?
“Help!”
We call these “bad” requests because they are difficult to manage. Bad requests are those that we cannot assign a priority to as they do not contain any useful information. Unfortunately, those requests will always be assigned the lowest priority as we focus on high priority issues first.